Rocket Broadband
CABLE ACT PRIVACY STATEMENT

Current as of 02/06/2008

1. The Cable Privacy Act

As a Rocket Broadband Service customer, You are entitled under federal law to this statement about our collection, use and disclosure of certain information about You.

2. Business Records - Information Collected/Nature of Use

So that we may provide reliable, high-quality service and maintain adequate records, we keep regular business records that contain your name, address, telephone numbers, other relevant billing information and other personally identifiable information. Such records include billing, payment, deposit, complaint, service and other information, such as equipment specifications and the service options You have chosen, and other information that You have furnished to us. We may also collect and maintain information about You that enables us to provide a more personalized online experience, such as your locale and preferences You indicate with respect to service options. By using the Rocket Broadband Service, You consent to Rocket Broadband's collection of this information.

We use the above-described information to sell, maintain, disconnect and reconnect services; to make sure that You are being billed properly for the services You receive; and to maintain financial accounting, tax, service and property records, including records required by the terms of any local franchise applicable to the Service. With certain information we collect and maintain, like your locale, we can deliver to your area appropriate weather, sports or news information.

3. Confidentiality of Business Records - Disclosure - Nature, Frequency and Purpose.

We consider information we keep to be confidential. We may collect personally identifiable information from You and disclose it to a third party, if disclosure is necessary to render data services and other services we provide to You and to conduct related business activities. In that regard, we may make your records available routinely to our employees, agents and contractors to install, market, provide and audit services; to an independent billing house to send bills; to a mailing service to send information about other Rocket Broadband products and services that complement Rocket Broadband Service; to programmers and outside auditors to check our records; to attorneys and accountants as necessary to render service to us; to potential purchasers of our business in connection with a potential sale of that business; to local franchise authorities to demonstrate compliance with any applicable local franchise terms; to collection services if required to collect past due bills; and to one or more third parties if necessary to render a service to You or to conduct a legitimate business activity related to such service. The frequency of disclosure varies according to business needs. We also may electronically test the system from time to time to determine whether You are being billed properly for the services You are receiving. We will take reasonable precautions to prevent unauthorized access to the information.

As explained in our Privacy Policy, we may be required by law to disclose your personally identifiable information to government entities, without advance notice to You. We may also be required to disclose the contents of and other records relating to e-mail messages (including attachments to email messages and records relating to your e-mail and Internet use), without notifying You beforehand. In addition, under certain circumstances, we may voluntarily disclose your personally identifiable information to government entities and/or private individuals. We recommend that You carefully review our Privacy Policy for further information.

4. Mailing Lists and Removal

Unless You expressly object in writing, we also may, from time to time, disclose your name and address for mailing lists and other purposes permitted by law. We will not disclose the extent of use of a particular service or the nature of any transaction You may make over the cable system, but we may disclose that You are among those who subscribe to a particular service. If You wish to remove your name from such lists or limit the use of your name at any time, please so advise us by sending a written directive to that effect to us. This directive should specify your name, address, service account number and the specific action(s) that You wish us to take on your behalf. Send this directive to privacy.policy@rocketbroadband.com. Within a reasonable time after receipt of such directive, we will remove your name from such lists or limit the use of your name, according to your request.

5. Retention of Records - Maintenance Period

We will maintain information about You as long as we provide service to You and for a longer time if we deem it necessary (in our sole discretion) for our business purposes. When we decide that information is no longer necessary for our purposes, we may periodically destroy the information unless there is a legitimate request or order to inspect the information still outstanding.

6. Inspection Rights